Negotiating with Special Populations (Advanced)
Monday, July 17 - Tuesday, July 18, 2023
8:00 am - 5:00 pm
Location: Walworth County Health & Human Services
Directions: 1910 County Road NN, Elkhorn, WI 53121

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Course Description:

Communicating with older adults, combat veterans, fellow officers, and sovereign citizens, present a unique set of challenges for law enforcement and corrections. In this advanced course, designed specifically for experienced negotiators, mental health professionals, correctional officers, and CIT Officers, students will learn communication and negotiation strategies for interacting with each of these populations.

We will explore the psychology, motivation, and communication strategy for interacting with the ideologically motivated subject including sovereign citizen extremists. Although crisis negotiators may not always be in a position to negotiate with ideologically motivated persons, we will discuss how to best leverage a crisis negotiation team in these types of events.

Older adults experience mental health issues unique to their emotional and sociological development. Students will learn how these issues differ from those of subjects in other life stages. We will discuss in detail communication techniques proven to be successful while interacting with older adults in crisis.

Post-traumatic stress disorder and the high suicide rate within the Department of Defense demand a closer look at the law enforcement response to a combat veteran in crisis. We will explore contemporary issues facing combat veterans as well as specific negotiation strategies.

This class is open to CIT Officers, Dispatchers, Mental Health Professionals and Police Chaplains.



COURSE REGISTRATION


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Course Cancellation Policy
  • CSM makes every attempt to avoid cancelling courses.  However, if a course is cancelled, at least a 10-day notice will be provided to registrants.
  • If a course is cancelled by CSM, CSM will provide paid registrants with the option to transfer registration payment to a future training course/event or receive a 100% refund (Please allow up to 30 days for refund to be processed). 
  • If a registrant is unable to attend a future course within one year, then a full refund will be issued (Please allow 30 days for refund to be processed).   
  • In cases where a training coordinator or other third-party has registered on behalf of a student, the notification will be sent the training coordinator or third-party.  CSM is not responsible for the lack of notification between the coordinator and the student.

Student Substitutions, Cancellations, and No-Show Policy
  • Registrants may cancel their attendance to a course for any reason, as long as CSM receives an attendance cancellation notice 10 days or more prior to the course start date. 
  • For cancellations received more than 10 days prior to course start date, registrants will receive a full refund of registration fees, less a $25.00 processing fee. 
  • Registrants may cancel their attendance to a course 3 to 10 days prior to the course start date and receive a 50% refund of the registration fee.
  • If a registrant cancels attendance to a course less than 3 days prior to the course start date, the registrant will be responsible for the entire course attendance registration fee. 
  • At any time leading up to the course, a registrant may transfer registration from one student to another.  (Note, last-minute transfers may result in a delay of receiving certificates for the new student)
  • No refunds or rescheduling opportunities will be given for no-shows for any reason.
  • CSM is not responsible for any fees incurred related to cancellation by CSM or student (airline reservations, rental car reservation, hotel reservations, etc.).
 I accept the terms of the Student Substitutions, Cancellations, and No-Show Policy


Cost per person: $195

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