Communicating with the Non-Responder
Wednesday, May 31, 2023
3:00pm-6:00pm Eastern / 2:00pm-5:00pm Central / 1:00pm-4:00pm Mountain / 12:00pm-3:00pm Pacific
Directions: Online Course,

Communicating with the Non-Responder

Presenters:  Jan Dubina and Robert Ragsdale
Cost: $25.00

Course Description: 
If you have been a crisis negotiator for any period of time, you have probably encountered a difficult and frustrating subject who does not respond or react to anything you say or do.

“Communicating with the Non-Responder” presents a model for communication to break the silence.  Beginning with the use of available intelligence, potential approaches can be crafted based upon the type of incident and a particular subject.

Effective communication techniques are reinforced for use in the delivery of a script or ‘menu’ of statements and approaches covering a variety topics and areas of subject concern.

Originally developed from the review of recordings of successful non-responder negotiations, these statements and approaches are presented in a logical and chronological order.  An emphasis is placed on the use of a ‘Parallel Approach’ where tactical and negotiation teams operate as one synchronized element, under the incident commander, throughout the incident, using words and, when necessary, tactics to encourage communication and negotiation.

A multi-page handout will be provided to each student for use during the class and to carry with other reference material in their negotiator ‘go-bag.’

Training Objectives:
1. Evaluate intelligence and motivation for subject non-response
2. Develop an approach for effective communication with the non-responder
3. Collaborate with tactical resources for a ‘Parallel Approach’
4. Develop and apply incident- and subject- specific scripts for communication with the non-responder

Who Should Attend: 
Patrol officers, CIT officers, crisis negotiators, and tactical officers.



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Course Cancellation Policy
  • CSM makes every attempt to avoid cancelling courses.  However, if a course is cancelled, at least a 10-day notice will be provided to registrants.
  • If a course is cancelled by CSM, CSM will provide paid registrants with the option to transfer registration payment to a future training course/event or receive a 100% refund (Please allow up to 30 days for refund to be processed). 
  • If a registrant is unable to attend a future course within one year, then a full refund will be issued (Please allow 30 days for refund to be processed).   
  • In cases where a training coordinator or other third-party has registered on behalf of a student, the notification will be sent the training coordinator or third-party.  CSM is not responsible for the lack of notification between the coordinator and the student.

Student Substitutions, Cancellations, and No-Show Policy
  • Registrants may cancel their attendance to a course for any reason, as long as CSM receives an attendance cancellation notice 10 days or more prior to the course start date. 
  • For cancellations received more than 10 days prior to course start date, registrants will receive a full refund of registration fees, less a $25.00 processing fee. 
  • Registrants may cancel their attendance to a course 3 to 10 days prior to the course start date and receive a 50% refund of the registration fee.
  • If a registrant cancels attendance to a course less than 3 days prior to the course start date, the registrant will be responsible for the entire course attendance registration fee. 
  • At any time leading up to the course, a registrant may transfer registration from one student to another.  (Note, last-minute transfers may result in a delay of receiving certificates for the new student)
  • No refunds or rescheduling opportunities will be given for no-shows for any reason.
  • CSM is not responsible for any fees incurred related to cancellation by CSM or student (airline reservations, rental car reservation, hotel reservations, etc.).
 I accept the terms of the Student Substitutions, Cancellations, and No-Show Policy

Cost per person: $25

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