Courses Offered

Welcome to the Team! – An Introduction for New Crisis Negotiators

Welcome to the Team! – An Introduction for New Crisis Negotiators

2 hours Technical Studies (Online)
Presented by: Danny JohnsonTroy King, Deb McMahonMichael Clyde

Course Description: This 2-hour presentation serves as an introduction for newly assigned team members or as a refresher for experienced team members.  This presentation addresses the importance of understanding the basic premise of crisis negotiation and the value of crisis negotiators in mitigating a variety of crises in a modern policing environment.  This introduction will help negotiators serve as a productive member of their team, from understanding policy to making a call-out book and a go-bag to understanding the formal and informal rules of the team.

Lastly, the presentation will address the 25 “Maxisms” that will help make for better crisis negotiators including the importance of venting, planning calls, pacing and having a ‘back pocket’ question.

Training Objectives:
1. Recognize critical role of crisis negotiators in the mitigation of crises
2. Prepare to serve on a crisis negotiation team
3. Apply ‘Maxisms’ to effective crisis negotiation

Who should attend this course: New crisis negotiators or experienced crisis negotiators needing a refresher course.

Complimentary seats: WSHNA, MACN, IACN, BANG members and NCNA Representatives or their designees through December 2020.


For the purposes of grant applications and continuing education credit, CSM is happy to provide instructor qualifications, sole source justifications, past performance history, competitive bids and full lesson plans.  

CSM is registered as a vendor with the Federal Government.  
DUNS# 138565499
CAGE Code# 3KLD5

If you are interested in hosting a course, you can either give us a call or fill out this form and someone will get back with you within 24 hours.