Negotiating with Special Populations (Advanced)
Monday, July 31 - Friday, August 4, 2023
8:00 am - 5:00 pm
Location: Buncombe County Training Center
Directions: 24 Canoe Lane, Asheville, NC 28804

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Course Description:

Negotiating with terrorists, violent true believers, troubled youth, the elderly, combat veterans, fellow officers, inmates, sovereign citizens, the deaf and hard of hearing, LGBTQ in crisis, and the protest movement present a unique set of challenges for a crisis negotiation team. In this advanced course, designed specifically for experienced negotiators, students will learn communication and negotiation strategies for interacting with each these populations.

We will explore the psychology, motivation, and communication strategy for interacting with the ideologically motivated subject including terrorists and violent true believers. Although crisis negotiators may not always be in a position to negotiate with a terrorist, we will discuss how to
best leverage a crisis negotiation team and their unique skill set during a terrorist event. Both adolescents and the elderly experience mental health issues unique to their emotional and sociological development. Students will learn how these issues differ from those of subjects in other life stages. Students will gain a basic understanding of the psychological motivations of an adolescent in crisis and learn to recognize the characteristics of an emotionally disturbed youth.

We will also discuss the psychological and sociological aspects of the “Classroom Avenger” with special emphasis on negotiation techniques. We will discuss in detail communication techniques proven to be successful while interacting with an elderly person in crisis.

Post-traumatic Stress Disorder and the high suicide rate within the Department of Defense demand a closer look at the law enforcement response to a combat veteran in crisis. We will explore contemporary issues facing combat veterans as well as specific negotiation strategies,
including ‘grounding’ for a successful resolution.

A portion of the course will focus on crisis situations involving fellow officers. You will learn about factors contributing to a suicidal crisis, the unique dynamics of a law enforcement response, the decision to request mutual aid and specific techniques for communicating with an actively suicidal officer.

The advantages that are available when dealing with a crisis in a correctional facility, such as the availability of relevant intelligence, mental health assessments, facilities data, and the accountability of the inmate population will be explained. We will also explore other topics such as assessing the threat, determining motivation, and developing a meaningful communication strategy.

Criminal issues related to anti-government groups, criminal occupiers, sovereign citizens, and members of the protest movement continue to be an evolving issue for law enforcement. We will explore contemporary strategies and crisis negotiation technique for mitigating criminal actions
to reduce the adverse impact on communities.

A discussion of the increased risk of suicide for the LGBTQ community will be discussed as well as considerations for communicating with the LGBTQ
community; both in daily interaction and during an emotional, psychological or suicidal crisis. Failure to recognize the need to adapt standard intervention techniques to the specialized needs of the deaf or hard of hearing may cause needless escalation of crisis situations.

The phases of a crisis continuum are different for a person who is deaf or hard of hearing from that of a hearing person. We will present the phases of crisis continuum for the deaf or hard of hearing along with considerations for crisis negotiation and ADA requirements for accommodation.

In the new, expanded version of this course, are two advanced scenarios selected from the following topic areas: Combat Veterans in Crisis, Sovereign Citizens, Troubled Youth in Crisis, a Corrections-based Crisis, the Classroom Avenger or the Fellow Officer in Crisis.

Prerequisites: Attendees must have attended a 40-hour basic course prior to course registration. No exceptions.



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Course Cancellation Policy
  • CSM makes every attempt to avoid cancelling courses.  However, if a course is cancelled, at least a 10-day notice will be provided to registrants.
  • If a course is cancelled by CSM, CSM will provide paid registrants with the option to transfer registration payment to a future training course/event or receive a 100% refund (Please allow up to 30 days for refund to be processed). 
  • If a registrant is unable to attend a future course within one year, then a full refund will be issued (Please allow 30 days for refund to be processed).   
  • In cases where a training coordinator or other third-party has registered on behalf of a student, the notification will be sent the training coordinator or third-party.  CSM is not responsible for the lack of notification between the coordinator and the student.

Student Substitutions, Cancellations, and No-Show Policy
  • Registrants may cancel their attendance to a course for any reason, as long as CSM receives an attendance cancellation notice 10 days or more prior to the course start date. 
  • For cancellations received more than 10 days prior to course start date, registrants will receive a full refund of registration fees, less a $25.00 processing fee. 
  • Registrants may cancel their attendance to a course 3 to 10 days prior to the course start date and receive a 50% refund of the registration fee.
  • If a registrant cancels attendance to a course less than 3 days prior to the course start date, the registrant will be responsible for the entire course attendance registration fee. 
  • At any time leading up to the course, a registrant may transfer registration from one student to another.  (Note, last-minute transfers may result in a delay of receiving certificates for the new student)
  • No refunds or rescheduling opportunities will be given for no-shows for any reason.
  • CSM is not responsible for any fees incurred related to cancellation by CSM or student (airline reservations, rental car reservation, hotel reservations, etc.).
 I accept the terms of the Student Substitutions, Cancellations, and No-Show Policy

Cost per person: $595

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