Introduction to Crisis Negotiation for Dispatchers
Monday, October 23, 2023
9:00am - 5:00pm
Location: Iowa National Guard Joint Forces Headquarters
Directions: 5698 NW 78th Ave, Johnston, IA 50131

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Course Description:

Introduction to Crisis Negotiation for Dispatchers is a practical introductory course of instruction for dispatchers, dispatcher supervisors and dispatcher trainers. The course is designed to prepare dispatchers to mitigate crises involving barricaded subjects, suicidal subjects, hostage takers, and others presenting behaviors associated with suicide-by-cop with special emphasis on those experiencing a mental health crisis.

This course reinforces the critical nature of interface between dispatchers, first responders of all types as it relates to de-escalation and crisis intervention.

Students will learn the fundamental requirements of a unified law enforcement response to a crisis incident, including pre-incident planning, the roles of dispatchers and first responders, containment, security, and risk management.

Effective communication as a core competency will address the Behavioral Influence Stairway Model, Active Listening Skills (ALS), and the role of rapport and influence as it relates to crisis intervention.


COURSE REGISTRATION


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Course Cancellation Policy
  • CSM makes every attempt to avoid cancelling courses.  However, if a course is cancelled, at least a 10-day notice will be provided to registrants.
  • If a course is cancelled by CSM, CSM will provide paid registrants with the option to transfer registration payment to a future training course/event or receive a 100% refund (Please allow up to 30 days for refund to be processed). 
  • If a registrant is unable to attend a future course within one year, then a full refund will be issued (Please allow 30 days for refund to be processed).   
  • In cases where a training coordinator or other third-party has registered on behalf of a student, the notification will be sent the training coordinator or third-party.  CSM is not responsible for the lack of notification between the coordinator and the student.

Student Substitutions, Cancellations, and No-Show Policy
  • Registrants may cancel their attendance to a course for any reason, as long as CSM receives an attendance cancellation notice 10 days or more prior to the course start date. 
  • For cancellations received more than 10 days prior to course start date, registrants will receive a full refund of registration fees, less a $25.00 processing fee. 
  • Registrants may cancel their attendance to a course 3 to 10 days prior to the course start date and receive a 50% refund of the registration fee.
  • If a registrant cancels attendance to a course less than 3 days prior to the course start date, the registrant will be responsible for the entire course attendance registration fee. 
  • At any time leading up to the course, a registrant may transfer registration from one student to another.  (Note, last-minute transfers may result in a delay of receiving certificates for the new student)
  • No refunds or rescheduling opportunities will be given for no-shows for any reason.
  • CSM is not responsible for any fees incurred related to cancellation by CSM or student (airline reservations, rental car reservation, hotel reservations, etc.).
 I accept the terms of the Student Substitutions, Cancellations, and No-Show Policy


Cost per person: $85

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