Courses Offered

De-escalation for First Responders (Fire/EMS/Hospital Staff)

De-escalation for First Responders (Fire/EMS/Hospital Staff)

8 hours Interpersonal Perspectives (Online)
Conducted in two 4-hour sessions over two days
Presented by: Staff

Course Description: This is an online course presented in two 4-hour modules over a two-day period. While crisis de-escalation has historically been the focus of primarily law enforcement resources, many non-law enforcement responders are finding themselves in situations where de-escalation skills are needed for the safe and effective outcome of interactions.

First responders such as firefighters and emergency medical service (EMS) providers often respond to situations which may involve persons experiencing an emotional or mental health crisis, creating the need for de-escalation skills. Many of these situations can be effectively resolved through the proper application of de-escalation techniques, while others will rise to a level requiring law enforcement support. Understanding the interface between dispatchers, fire, EMS and law enforcement is critical to developing a community-wide system of assisting persons in crisis.

This 8-hour online presentation includes student activities which will reinforce concepts discussed in the presentation.

Training Objectives:
Module 1: Introduction to De-escalation for First Responders – 4 hours Interpersonal Perspectives (Day 1) 
1. Define de-escalation as it relates to first responders
2. Identify factors impacting de-escalation
3. Apply de-escalation techniques

Module 2: Crisis Intervention for First Responders – 4 Hours Interpersonal Perspectives (Day 2)
1. Recognize the impact of mental illness on providing services
2. Apply effective suicide intervention techniques
3. Apply high element techniques for first responders
4. Recognize strategies for interfacing with other responder elements

Who should attend this course: All first responders and emergency hospital staff.

Complimentary seats: Discounts available for multiple paid enrollments.


For the purposes of grant applications and continuing education credit, CSM is happy to provide instructor qualifications, sole source justifications, past performance history, competitive bids and full lesson plans.  

CSM is registered as a vendor with the Federal Government.  
DUNS# 138565499
CAGE Code# 3KLD5

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