Courses Offered

Crisis/Hostage Negotiation Level I (Basic)



The first in a series of three progressive courses, Crisis Hostage Negotiation – Level I (Basic) addresses the fundamental tasks of a successful crisis negotiator. This course will prepare you to work as part of a coordinated negotiation team and handle a variety of crisis situations including those involving hostage takers, barricaded subjects, and potential suicide victims.

You will learn the nation’s best practices as they relate to a team-oriented approach to crisis negotiation as well as gain a thorough understanding of duties for each member of the team.

The effective application of active listening skills and the Behavioral Influence Stairway Model will be discussed at length and reemphasized throughout the progression of all three courses. Active listening skills and the development of rapport serve as the foundation of successful crisis negotiation; these are topics which are presented in detail and reinforced throughout the course.

You will learn how a negotiation progresses, from the introduction to the resolution, and specific strategies and techniques to be used along the way. We will discuss when negotiation may not be the best solution, what items are negotiable and non-negotiable, and what to do in non-response situations.

The management of intelligence and information is a critical aspect of mitigating any law enforcement threat, and you will learn specific techniques for managing the flow of information during a crisis.

You will also gain a basic understanding of mental health crises and will learn to recognize the characteristics of a mental health crisis as well as strategies for affecting a positive outcome.

In that the risk of suicide is present in the majority of crisis incidents, we will have a detailed discussion on law enforcement’s response to suicidal persons. You will learn to identify risk indicators of suicide and the immediacy of suicidal intent as well as practical intervention techniques.

Challenging, team-oriented, scenario-driven practical exercises are an integral part of the course and will allow you the opportunity to practice and refine your crisis negotiation skills.


  • Introduction to Crisis Negotiation
  • Negotiating as a Team
  • Effective Communication
  • Law Enforcement’s Response to a Crisis
  • Principles of Crisis Negotiation
  • Intelligence and Information Management
  • Abnormal Psychology
  • Suicide Intervention for Law Enforcement

You must be a sworn member of law enforcement or corrections, a non-law enforcement member of a crisis negotiation team, or a mental health professional or a clergy member supporting law enforcement activities, to attend this course. Requests for exceptions must be submitted and approved by the course director.


This course meets most state, Department of Defense, and federal training requirements for crisis-hostage negotiator certification, and is trained in accordance with guidelines established by the National Council of Negotiation Associations.

This course is approved as a “full credit” basic course toward a 120-hour CSM Certificate of Proficiency.

This event is offered on the following dates

Crisis/Hostage Negotiation Level I
Monday, October 2, 2023 - Friday, October 6, 2023, 8:00 am - 5:00 pm
Appleton, WI - Fox Valley Technical College
Register at Fox Valley Technical College.

Crisis/Hostage Negotiation Level I
Monday, October 9, 2023 - Friday, October 13, 2023, 8:00 am - 5:00 pm
Rochester, MN - Rochester EOC

Crisis/Hostage Negotiation Level I
Monday, January 8, 2024 - Friday, January 12, 2024, 8:00 am - 5:00 pm
Marylhurst, OR - Marylhurst University

Crisis/Hostage Negotiation Level I
Monday, January 22, 2024 - Friday, January 26, 2024, 8:00 am - 5:00 pm
Bellevue, WA - Bellevue City Hall


For the purposes of grant applications and continuing education credit, CSM is happy to provide instructor qualifications, sole source justifications, past performance history, competitive bids and full lesson plans.  

CSM is registered as a vendor with the Federal Government.  
DUNS# 138565499
CAGE Code# 3KLD5

If you are interested in hosting a course, you can either give us a call or fill out this form and someone will get back with you within 24 hours.