Courses Offered

Communicating With The Non-Responder

Communicating with the Non-Responder

Online Course Length: 3 Hours

Course Description: 
If you have been a crisis negotiator for any period of time, you have probably encountered a difficult and frustrating subject who does not respond or react to anything you say or do.

“Communicating with the Non-Responder” presents a model for communication to break the silence.  Beginning with the use of available intelligence, potential approaches can be crafted based upon the type of incident and a particular subject.

Effective communication techniques are reinforced for use in the delivery of a script or ‘menu’ of statements and approaches covering a variety topics and areas of subject concern.

Originally developed from the review of recordings of successful non-responder negotiations, these statements and approaches are presented in a logical and chronological order.  An emphasis is placed on the use of a ‘Parallel Approach’ where tactical and negotiation teams operate as one synchronized element, under the incident commander, throughout the incident, using words and, when necessary, tactics to encourage communication and negotiation.

A multi-page handout will be provided to each student for use during the class and to carry with other reference material in their negotiator ‘go-bag.’

Training Objectives:
1. Evaluate intelligence and motivation for subject non-response
2. Develop an approach for effective communication with the non-responder
3. Collaborate with tactical resources for a ‘Parallel Approach’
4. Develop and apply incident- and subject- specific scripts for communication with the non-responder

Who Should Attend: 
Patrol officers, CIT officers, crisis negotiators, and tactical officers.


For the purposes of grant applications and continuing education credit, CSM is happy to provide instructor qualifications, sole source justifications, past performance history, competitive bids and full lesson plans.  

CSM is registered as a vendor with the Federal Government.  
DUNS# 138565499
CAGE Code# 3KLD5

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