3 hours Interpersonal Communication (Online)
Presented by: Troy King
Course Description: In crisis negotiation, Active Listening Skills (ALS) are a fundamental, yet basic, skill set. The Behavioral Influence Stairway Model (BISM) is also a key component of leading a resistant subject to desired behavior change. Often, negotiators find themselves using these basic skills with no meaningful behavior change. In these cases, a more strategic approach to communicating with the subject may help resolve the crisis.
Theme-based negotiation requires the negotiator to design communication strategies which incorporate factors present during an incident, including the subject’s motivation, values, hopes, needs, and fears, their capacity to empathize with others, context and scene dynamics.
This 3-hour online presentation includes student activities which will reinforce concepts discussed in the presentation.
1. Identify a subject’s motivation, values, hopes, needs and fears which may impact de-escalation and barriers to resolution.
2. Apply conversational themes to build rapport and influence.
3. Use resolution themes to lower barriers to resolution for subjects in crisis.
Who should attend this course: CIT officers, ECIT officers, crisis negotiators, and dispatchers.
Complimentary seats: WSHNA, MACN, IACN, BANG members and NCNA Representatives or their designees through December 2020.